![]() Restart the computer and your problem is sorted out. You receive this error when you are opening a previously saved TM Word. After doing so, click on Apply and then press OK. While sending emails via KOFF, the Outlook 2016/2019 is crashing, causing emails. Click on it to clear down all the Compatibility Mode Check Box. Right click on it and go to the Properties and then select the Compatibility tab. After doing this you will see the PST files. ![]() For more information and step-by-step instructions see: The srs-file contains the settings that you set via the Send/Receive dialog in Outlook (CTRL+ALT+S). For more background information about this see: This is a recommended procedure anyway, even when you don’t have the error. Disable your virus scanner’s integration with Outlook The solutions in this case are quite easy: As the issue happens during sending and/or receiving of emails, the usual suspects are having a virus scanner installed which integrates itself with Outlook or having a corrupt srs-file (srs stands for: Send Receive Setting).
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